The role of English proficiency in a global organization

Samantha Ball
two colleagues working outdoors talking to eachother over a laptop and paperwork
Reading time: 4 minutes

To compete in the modern business space, many organizations are shifting to a more global way of working.

The COVID-19 pandemic accelerated digital transformation and globalization across industries but, as many businesses look now to sustaining future growth, the question is: what powers a successful, global organization?

Why English proficiency is key to unlocking international success

According to ɫèAV’s 2022 Power Skills Survey, one of the biggest factors in effective workplace globalization is the use of English as a common language. The report states “Adopting a common language and ensuring that the entire workforce can access it has become more important than ever before.”

It points to statistics from rising economies in Southeast Asia, showcasing the strength of English use and their respective booming industries:

  • In Indonesia, Southeast Asia’s largest economy in terms of GDP, the service sector employs nearly half of the country’s local workforce.
  • In Thailand, nearly 60% of the country’s GDP is generated by tourism and export-oriented production. Vietnam, one of APAC’s fastest-growing markets and a rising manufacturing powerhouse, counts the US among its top trading partners.
  • The Philippines’ business process outsourcing (BPO) sector, a key pillar of the country’s economy, employs 1.3 million people.

The power of effective communication

ɫèAV’s 2022 Power Skills Survey is a drop in the ocean of reports hailing effective communication as one of the top factors to both personal and business success. Good communicators have been linked to higher performance in school, at work and in their personal lives. It is no surprise then that good communicators are highly sought after by talent recruiters.

With many businesses moving to hiring outside of traditional location boundaries, more languages are inevitable in the workplace. So, can good communication transcend language barriers?

As the statistics gathered by the Power Skills Survey show, there is evidence that sharing one common language, and therefore enabling more effective communication, can improve business opportunities, workforce growth and ultimately the economy. In the survey report, Norlida Azmi, Group Chief People Officer at Axiata, said:

“Communication is a critical skill that sets the foundation for not only leadership competencies, such as people management and coalition building, but also for wider and effective stakeholder management in the ecosystem – communicating with our shareholders, customers and the communities that we operate in.”

English: the official language of business

While communication for globalization can look different for different markets, the English language is recognized as the prevailing choice for multinational companies. The Harvard Business Review says:

“The need to tightly coordinate tasks and work with customers and partners worldwide has accelerated the move toward English as the official language of business.”

So, with businesses now fighting to grow in a global marketplace, unlocking the power of the English language is crucial to success.

Assessing English proficiency within your organization

The survey shows that many organizations have work to do in this area, even if they view strong English proficiency as extremely important to their roles. It details the current state of assessing candidates’ English language proficiency and the percentage of organizations that have strategies in place to upskill their employees English proficiency. Both leave room for improvement.

According to the survey, the number one way talent acquisition managers test English language skills is at the interview (58%), although 37% aren't measuring English language skills at all. This can be problematic later down the line, as not all four language skills (reading, writing, speaking and listening) will be accurately represented in an interview.

Meanwhile, 27% of businesses use computer-based tests and 14% use paper-based tests to assess English language proficiency. By getting standardized test results, talent managers can more accurately assess if candidates’ English proficiency is suitable for the role, making for more confident and successful hires.

Strategies for English upskilling

Talent managers can also pass on these insights to learning and development managers to help them implement effective English language upskilling programs. While this investment can empower employees to perform better in their new role, it may also improve employee retention and even lead to succession and impact business growth.

Whether organizations choose to hire new talent with higher levels of English proficiency or invest in learning and development programs to build their employees’ language skills, there are tools available to help.

ɫèAV Language Solutions for Work enables talent and learning and development managers to fast-track and simplify their recruitment and training processes, giving you total confidence that your candidates and employees have the English language skills to drive your business forward. Find the best language assessment and learning solutions for your organization here.

Drive your business forward with language training

If you liked this blog post and want to learn more, download our PDF report here.

Find out more about how language training and assessment can drive your business forward by checking out our resources for HR professionals, including articles, whitepapers and research.

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    So, how can we measure how a student knows rather than just what they know?

    How to measure critical thinking

    Well, we first have to consider two types of assessment—formal and informal. Formal assessments tend to happen at the end of a task, lesson or skill-building activity and usually focus on the work the student has produced. Then, we have informal assessments. Those are the assessments that involve on-the-spot interactions. These types of assessments play a crucial role in measuring critical thinking.

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    Fostering critical thinking in the classroom

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    Critical thinking is a term often thrown around the teacher’s lounge. You often hear, “Of course, teaching critical thinking is essential.” However, in that same space, we may also hear the question, “But how?”

    Teaching students to think critically involves helping them to develop a critical mindset. What exactly does that mean, and how can we do that?

    What does it mean to think critically?

    Critical thinking is a complex process that involves students reflecting, analyzing and evaluating ideas. Building a community of critical thinkers in our classrooms involves going beyond the cognitive domains and building the affective domains.

    The cognitive domain concerns subject knowledge and intellectual skills, whereas the affective domain involves emotional engagement with an idea or learning material.

    This deliberate teaching of critical thinking needs to be part of our teaching toolkit. We need to develop a mindset around it in and out of our classrooms.

    How can teachers develop a critical-thinking mindset?

    Consider all the questions we pose to students during our classes. Do we expect a yes or no answer, or have we established a classroom environment where students offer considered reasons for their responses?

    By following some guiding principles, we can get into the practice of naturally expecting deeper answers:

    1. Students need to engage in critical thinking tasks/activities at all levels.
    2. Teachers need to provide space/time in the classroom to build critical thinking learning opportunities.
    3. Practicing critical thinking must be incorporated throughout the course, increasing complexity as students improve their critical thinking ability.
    4. Students must be given opportunities to practice transferring critical thinking skills to other contexts.

    Activities to foster critical thinking in the classroom

    Activity/Strategy #1: Categorizing

    Provide a set of vocabulary terms or grammatical structures on the board (or pictures for true beginners). Ask your students to gather in pairs or small groups and have them categorize the list. Ask them to be creative and see how diverse the categories can be.

    Example:

    Desk, computer, pencil, stove, dishes, forks, novel, cookbook, sink, shelf

    • Made from trees: pencil, novel, cookbook, desk.
    • Made from metal: fork, stove, sink, etc.

    Activity/Strategy #2: What’s the problem?

    Provide students with a short reading or listening and have your students define a problem they read or hear.

    Tomas ran up the steps into Building A. The door was closed, but he opened it up. He was very late. He took his seat, feeling out of breath.

    • Determine why Tomas was late.
    • Underline verbs in the past tense.
    • Create a beginning or ending to the story.

    Activity/Strategy #3: Circles of possibility

    Present a problem or situation. Consider the problem presented in strategy #2 above: Ask the students to evaluate the situation from Tomas’ point of view, then, from the teacher’s point of view, and then from his classmate’s point of view.

    This activity generates many conversations, and even more critical thinking than you can imagine!

    Activity/Strategy #4: Draw connections

    Provide students with a list of topics or themes they have studied or are interested in. Place one in the center, and ask them to draw connections between each one.

    Afterward, they should explain their ideas. For example:

    “Energy and environment are affected by sports. Most sports do not harm the environment, but if you think about auto racing, it uses a lot of fuel. It can negatively impact the environment.”

    Activity/Strategy #5: What’s the rule?

    Play students an audio clip or provide them with a reading text. Draw students’ attention to a particular grammatical structure and ask them to deduce the rules.

    Activity/Strategy #5: Establishing context

    Show your class an image and put your students in small groups. Give each group a task. For example:

    The Jamestown settlement in the United States
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    Ask questions like this:

    • If this were in a movie, what would the movie be about?
    • If this were an advertisement, what would it be advertising?
    • If this were a book, what would the book be about?

    There are many other wonderful strategies that can help build a classroom of critical thinkers. Getting your students accustomed to these types of tasks can increase their linguistic and affective competencies and critical thinking. In addition to these on-the-spot activities, consider building in project-based learning.

    How can you incorporate project-based learning into your classroom?

    Project-based learning often begins with a challenge or problem. Students explore and find answers over an extended period of time. These projects focus on building 21st Century Skills: Communication, Creativity, Collaboration, and Critical Thinking.

    They also represent what students are likely to encounter when they leave our English language classes.

    An example project

    Consider this project: Our cafeteria is outdated. It does not allow for food variety, or for guests to sit in groups of their desired size and activity level. Survey students who use the cafeteria. Follow up the survey with interviews. Determine how your group can reimagine the cafeteria. Prepare a proposal. Present your proposal.

    You can imagine the amount of language students will use working on this project, while, at the same time, building a critical mindset.

    Teaching critical thinking is all about building activities and strategies that become part of your teaching toolkit, and your students’ regular approach to problem-solving.

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    Many EAP courses lack the authenticity of the college classroom experience. Lectures are generally relatively short, only 5-10 minutes long. Reading is scaffolded, and the content is very structured, even overly structured. Then, our students move into their academic courses where they encounter two-hour lectures, 50+ pages of reading, and content that is far from scaffolded. So, how do we bridge these academic, linguistic and social gaps? Let’s look at some techniques to help students succeed in higher education.

    Bridging the linguistic gap

    Linguistics gaps may involve content-specific language, or the informal language students encounter when they work with other students, or the connotative and denotative meanings and contexts of a word. To bridge this gap, we need to build deep conceptual vocabulary knowledge. We don’t want students only to have label knowledge. Label knowledge allows students to pass a vocabulary text where matching or multiple choice is present. But that is not enough in an academic environment. Deep conceptual knowledge means truly knowing a word.

    So, what does it mean to know a word? Well, according to linguistics scholar Paul Nation, a student needs to know the following:

    • The spoken and written form
    • The parts of the word that have meaning
    • The word's forms and their meanings
    • The concepts and vocabulary associated with the word
    • The grammatical function, any collocations
    • The register and frequency of the word

    That is a whole lot!

    To build this extensive knowledge, we need to do so in an intentional manner. We need to build various activities that develop and foster critical thinking skills and engage students.

    Here is an example:

    “Hello! I am so glad to see so many of you at our special lecture today. Today, I am going to describe how a mixed community is planned and built. First, let’s look at what a mixed purpose community is, and then we will discuss the planning and building. As many of you know, a mixed purpose community is a neighborhood that includes residential spaces, business spaces, services and green spaces. How about the planning? First, when planning mixed purpose communities, architects, city planners and builders work together to plan where everything will be located. Because they want the community to be a fully walkable one, they need to think about how far homes are from schools, services and other businesses. Then, they carefully look at what kinds of businesses and services are needed. Next, they must design sidewalks so people can easily get to anywhere in the community, and not worry about car traffic. Today, planners are even looking at including bicycle paths, as more and more people are riding bicycles to work. Lastly, they need to consider the different types of residential space they will need. They build homes and apartments to attract all a wide variety of residents. These communities are becoming more and more popular, but planning them still takes time and a team of people.”

    The terms mixed and community are bolded. You can engage students with a simple noticing activity of how these words are used, the forms they take, the words around them, their collocations and the concepts associated with these words. An exercise like this will help students develop a deep understanding of these words. And that deep understanding will enable students to make connections and draw conclusions around these terms.

    Bridging the academic gap

    EAP students move from very scaffolded EAP courses to courses where they must listen and take notes for 50 minutes or read 50+ pages before class. Additionally, their professors often do not build background knowledge, or scaffold learning, as they expect students to enter their classrooms with this understanding. And this can create an academic gap.

    When it comes to bridging this gap, content can be the vehicle for instruction. Exposing students to the language of academic disciplines early on can build background knowledge, and be highly motivating for students who crave more than rote language instruction.

    Bringing the social gap

    When students enter their university courses they will be expected to work with peers, engage in group activities, negotiate, take turns and assert their own ideas into a dialogue. These social skills require language which needs to be developed and practiced in their EAP courses.
    You can do this by building instructional tasks and learning around developing and practicing critical thinking skills. Consider introducing project-based learning to your class. In project-based learning, students must work with their peers, learning how to prioritize, negotiate and assign responsibility. Bringing in these types of tasks and activities helps develop soft and critical thinking skills.