6 tips for teaching business English to low level learners

Margaret O'Keeffe
A business woman in a suit sat at a laptop

The CEFR describes A1 and A2 learners as ‘basic users’ of a language. So how can we help these students to develop their English for the workplace?

Here are our six top tips:

1. Focus on high-frequency vocabulary for work

Learning English vocabulary for work context is the top priority for many low-level learners in business English classes. It helps them to communicate their message in a simple, effective way. This makes it important to teach common words and set expressions for everyday work situations.

These include:

  • lexical sets (words related to the same topic or situation) – for example, days, months, numbers, verbs to describe work routines, verbs in the past.
  • common collocations with verbs and nouns (for example, manage a team, have meetings, place an order, solve a problem).
  • functional language and fixed phrases – greetings (How are you? Nice to meet you.) and offers (How can I help you? Would you like…?).

2. Help students with vocabulary learning

Teach vocabulary items in realistic contexts. For example, phone calls, to-do lists, short emails, text messages etc.

While it might be tempting to give students lots of vocabulary to memorize, this can cause overload, be frustrating and ultimately demotivating for learners. Instead, you should aim to present eight to ten new words in a lesson as a general rule. This is an achievable number for working memory and helps to build learners’ confidence. The number of words can be a little higher if items are easy to show in images or there is repetition; for instance, the numbers 20 to 100.

Have students make simple decisions about new words, as this helps with recall later. Start with simple tasks, such as matching words and pictures or verb and noun collocations they’ve seen in a short text (for example, managing a team, call customers, writing emails, etc.). Next, ask students to complete sentences using the target words and write their own sentences using these words.

Getting students to personalize new vocabulary makes it more memorable, for instance writing sentences describing their work routines. Repetition also aids long-term memory, so make sure vocabulary is recycled in the materials in later lessons.

Finally, make a list of vocabulary games to use for revision exercises, warmers and to finish classes.

3. Maximize student speaking time

Learners need to develop their English-speaking skills for work. The classroom is a safe, low-stakes environment for them to gain fluency and confidence.

Use the audio and video scripts of short dialogues or an extract from a longer script. Students read the dialogue aloud in pairs or groups. Give feedback by drilling the stress and rhythm of any words or phrases which were difficult with the whole class. Back-chaining phrases – starting with the last sound and building up going backwards – is an excellent way to drill. Get students to swap roles and repeat the task.

You can also use another technique called disappearing dialogue. Put a short dialogue on the board for students to practice in pairs. Then delete parts of the dialogue and ask them to repeat the task, swapping roles each time. Gradually delete more parts to increase the challenge. Students can reconstruct the dialogue as a final task.

Moreover, surveys, questionnaires, true/false games, and information-gap exercises are ways to practice speaking in English, target structures, and vocabulary.

Get in touch about our business English courses

4. Provide support for speaking tasks

Use a model dialogue from the coursebook or one you wrote yourself. Ask students to build their own short dialogues by changing some details (such as names, dates, prices, and quantities). Or use one half of the dialogue and ask students to write the other part.

Then, have them perform their dialogues together with their script. Then, ask them to try to memorize it without the script. Finally, they should perform the dialogue for another pair or even for the whole class.

Give students a reason to listen to their partners when they are speaking. For example, a speaking task like placing an order on the phone, gives them a reason. The listening student can note the essential information and check their answers afterwards.

Repeating tasks with slight variations increases the challenge, improves fluency, helps students remember useful phrases, and builds self-confidence.

5. Practice work skills your students need

Students are much more engaged and motivated when the class content is relevant to their everyday situations. They will want to learn English for work and skills they need to practice include telephoning, socializing and giving presentations.

Writing skills are also important. This includes formal and informal text messages, simple forms, less formal emails to colleagues (e.g. to update on work) and more formal emails to customers (e.g. replying to a simple inquiry).

At the start of the class, make it clear what students will be doing in the lesson. You can refer to the lesson outcome on the coursebook page or write the lesson outcome in your own words on the whiteboard. For instance, “Today you will learn to place a simple order on the phone”.

At the end of the class, ask students to respond to the self-assessment statement: “I can place a simple order on the phone.”

This is a reminder of the purpose of the lesson. It also helps the students and teachers to reflect on the progress they are making.

The grammar syllabus should also relate to English learners' communicative needs (for example, describing your company, instructions, and talking about arrangements).

6. Teach functional language phrases

Draw students’ attention to useful phrases and functional language in speaking and writing. For instance, when greeting visitors (“Nice to meet you.” “See you later.”). They can memorize these utterances and put them to immediate use outside the classroom.

Use role plays to practice work skills and functional language skills. Give learners ample time to prepare and write down what they want to say. In a phone call role play, put students back to back to increase the challenge and add an element of authenticity; even better if they can call each other on their mobile phones from separate rooms.

Similarly, with presentations (for example, introducing yourself and your company), give students time to prepare and rehearse. They can ask colleagues to video them on their mobile phones for later correction work and feedback. Or they could rehearse and film themselves at home and show the final video in the next class.

These are just a few tips and techniques for teaching corporate English to low-level learners. It’s especially important for these students to start simple, recycle language often and build their confidence in their workplace English.

Explore our range of language courses

More blogs from ɫèAV

  • A child and grandparent sat on a sofa together reading a book and smiling

    7 great technology books to help improve your English

    By Steffanie Zazulak
    Reading time: 3 minutes

    Technology is one of our favorite topics at the moment. This is because the use of technology can enrich the experiences of both learning and teaching English.

    Inspired by this, we set about putting together a list of the best technology and futuristic novels for English learners. Reading novels is one of the most fun and effective ways of improving your English language skills. It can expand your vocabulary and expose you to different sentence structures, as well as give you the chance enjoy some wonderful stories.

    E-readers and tablets make learning English even easier because if you don’t know a word, you can simply click on it to read its definition. On a Kindle, you can even add new words you’ve learned to its Vocabulary Builder feature. Others recommend listening to and reading text at the same time as an excellent way of enhancing the learning process. Kindle’s Whispersync for Voice is designed for just this purpose and includes audio with selected books, meaning you can listen and follow the text as you read.

    Here is our selection of seven great technology books to help improve your English:

    1. Spider-Man comic books

    Marvel’s superheroes are no strangers to technology and the comic book experts have recently released a set of comics concentrating on science, technology, engineering, art and maths. The combination of drawings and limited texts make these comic books the perfect place for English learners to start.

    2. Poptropica English Space Island Adventure

    ɫèAV English Kids Readers are stories that have been specially rewritten for English language learners aged 5-12. The great thing about using a book designed for children is that they can enjoy and learn at the appropriate level. Children's books also often have exciting plots and fun dialogue – and that is definitely the case with this story, from the Poptropica English universe, about Peter, Pepper and Captain Cloud meeting aliens on their tour around Space Island.

    Many of you will be familiar with the major movie starring Will Smith, but I, Robot actually started off as a collection of nine short stories by Issac Asimov. Written in the 1940s and 1950s, they tell a tale of humans, robots and morality. Each of the short stories can be read separately and they contain simple, descriptive language, making them perfect for English learners.

    Regarded as one of the greatest science-fiction/technology novels written in the English language, Brave New World anticipates advancements in technology that combine to affect society. Author Aldous Huxley’s unique writing style combines narrative and descriptive language, resulting in a witty and engaging read. You’ll want to keep learning and reading to find out what happens next.

    This clever novel, written by Douglas Coupland, tells its story through the use of letters and diary entries. Originally a short story, it was expanded to a full-length novel that follows the adventures of six code-crunching computer whizzes, seen through the eyes of one of the characters, Daniel. The diary entries are written in a straightforward and entertaining style, making it a fast-paced read.

    This novel explores the wonders of the universe, but the underlying theme contemplates the repercussions of powerful machines for humanity in the past, present and future. The content of the story is rich and it often feels like you are listening to a great aunt or uncle telling stories. Better still is the fact that the technology written about in the book is not described in confusing language – in fact, anyone can understand it, making it perfect for those wishing to expand their English vocabulary.

    When a powerful computer virus called Snow Crash gets loose and somehow starts infecting humans, computer hacker Hiro teams up with a sassy skateboard messenger to save both the real world and cyberspace. The characters are quirky, as is the writing style. But it is well thought out and means you can really get to know the characters. You’ll need to concentrate closely on the plot – but the slower pace will give you time to look up any English words you’re not sure of.

  • A man sat on a bench outdoors holding a phone smiling

    Translating sayings into English – with some funny results

    By Steffanie Zazulak
    Reading time: 3 minutes

    We all use phrases to express our emotions and feelings. These are known as idioms – an expression with a figurative meaning that differs from its literal meaning. Sometimes they don’t appear to make any sense at all and this is because they have evolved to mean different things.

    We’ve previously looked at some of the strangest English phrases – where they came from and what they mean. But these quirks of speech exist in many different languages. Here, we take a closer look at some common phrases and you’ll see that translating your favorite sayings into English can produce some amusing results.

    Not my circus, not my monkey

    This idiom, “nie mój cyrk, nie moje malpy”, is used by Polish speakers to state that something is not their responsibility or “not my problem”.

    An English phrase with a similar meaning is: “Tell it to the hand.”

    Not all doughnuts come with a hole

    This English translation of the Italian phrase “non tutte le ciambelle riescono col buco”, is a reminder that things do not always turn out the way we expect. A “ciambelle” is a round cake that is popular as a treat in Italy.

    An English phrase with a similar meaning is: “You win some, you lose some.”

    The raisin at the end of a hot dog

    This Icelandic saying, “rúsínan í pylsuendanum”, acknowledges that it’s not usual to find a raisin at the end of a hot dog – so sometimes you might find an unexpected surprise at the end of something.

    An English phrase with a similar meaning is: “Out of the blue.”

    I’m not hanging noodles on your ears

    This Russian saying, “вешать лапшу на уши”, means you’re not trying to fool someone, emphasising that what you’re saying is true – even if it appears to be a surprise.

    An English phrase with a similar meaning is: “I’m not pulling your leg.”

    As clear as dumpling broth

    A sarcastic saying from Germany, “klar wie Kloßbrühe”, means that something is not at all clear – because dumpling soup is not at all clear or easy to see through.

    An English phrase with a similar meaning is: “Clear as mud.”

    Pay the duck

    This Portuguese phrase, “pagar o pato”, is used when someone takes the blame for something they didn’t do.

    An English phrase with a similar meaning is: “Be the fall guy.”

    Give pumpkins to someone

    We’re not sure why giving pumpkins to someone became such a bad thing in Spanish-speaking countries, but this idiom, “Dar calabazas a alguien”, means that you reject someone.

    An English phrase with a similar meaning is: “Show them the door.”

    To let a frog out of your mouth

    This Finnish saying, “päästää sammakko suusta”, is uttered when someone accidentally says something they shouldn’t have. There’s an animal-related English phrase that is similar, but it involves cats...

    An English phrase with a similar meaning: “To let the cat out the bag.”

    Not the yellow from the egg

    The German idiom “nicht das Gelbe vom Ei” literally translates to "not the yellow from the egg," and it is used to express that something is not particularly good. This phrase often implies that while something may be acceptable, it falls short of being excellent or ideal.

    An English phrase with a similar meaning: “It's less than perfect.”

  • Man and a woman stood together smiling

    6 more strange English phrases explained

    By Steffanie Zazulak

    In a previous blog, we shared somestrange English phrases that might have left you with some questions. The English language is full of peculiar phrases that can even confuse fluent speakers. In today's post, we'll take a look at a few more such phrases to help you expand your repertoire.