Global perspectives: International experience as the ultimate preparation for today’s leaders

Samantha Ball
Image of two business women in a office talking together over a document
Reading time: 4 minutes

From global marketplaces shipping goods between countries to fast-paced remote teams combining talent from all corners of the world, business has never been more international.

This multinational, multicultural nature of today’s companies demands more from business leaders. It’s not enough to build a global team, you need to pre-empt and mitigate the challenges that team will face, from overcoming language barriers to navigating new opportunities, and nurturing their differences while creating cohesion.

We talked to five leaders about how international experience gave them a global perspective that enhanced their leadership abilities, defined their careers, and shaped their personal lives.

Whats the secret to global business success?
Play
Privacy and cookies

By watching, you agree ɫèAV can share your viewership data for marketing and analytics for one year, revocable by deleting your cookies.

Perspective delivers performance

Leading a global business means balancing needs, trends, and opportunities across a wide range of different markets.Having experience in particular regions allows leaders to bring that first-hand perspective to key decisions, but even short periods abroad can significantly benefit team performance.

A by MIT’s Sloan School of Management on the high-pressure world of English football's Premier League found a direct link between a team manager's number of countries worked in and team performance.

For every foreign country a manager had worked in, their team won an extra 1.14 games, or 3.42 points.It’s evidence that global experiences help build some of the fundamental skills needed to lead high-performing teams.

Identifying cultural blind spots

Cultural norms and working styles differ significantly around the globe.

This process of experiencing different ways of working and communicating makes you a more open-minded leader, according to Founder and CEO, .“You’ve got that experience of knowing that there’s a spectrum of styles, all of which can be good; they’re just different,” she adds.That combination of self-awareness and an appreciation for different approaches can help leaders navigate the complexities of a global team.

A risk taker’s mindset

Anyone who’s lived abroad knows how difficult those first few months of expat life can be.Whether it’s finding a place to live or making a doctor’s appointment, living abroad often involves throwing yourself into the “cold swimming pool” of language and culture, as ɫèAV Languages CTO, , describes it.

Those types of experiences create a level of comfort with taking a risk and giving it a go. “That mindset of trying something and not being afraid to fail is just as relevant in the boardroom as it is in the classroom,” agrees , Managing Director of International Wellbeing, .

Resilience through experience

From navigating culture clashes in working styles to the everyday challenges of living abroad, international experience helps leaders develop the resilience needed to navigate the constantly changing world of business.

“If you’ve put yourself through a bunch of different, tough experiences in your 20s, you learn that it doesn’t challenge your humanity — you can live with the tension of business and still find your equanimity”, shares Carrell.

Whether it’s a global pandemic or rocky markets, the experience of living abroad teaches adaptability and resilience that’s essential for today’s leaders.

From clarity to charisma

Poor communication costs businesses time and money, as well as undermining all-important relationships with co-workers and customers.Leaders estimate that teams lose to poor communication, costing U.S. businesses alone .

The risks of miscommunication are even higher in a global team with multiple languages and communication styles.

“With language, it’s not just the words you use, it’s how you phrase things”, according to , CEO and Founder of . “It’s the things you leave unsaid that can be so different between cultures,” she adds.At the leadership level, the stakes are even higher.

“Those that are able to articulate their ideas well, to express themselves, to find the right word, tone, or expression at the right time — they’re the ones that inspire confidence in the people listening to them,” says Perrucci.

Experience communicating with an international audience teaches leaders to prioritize simplicity and clarity, allowing their message to land and stick. Meanwhile, demonstrating effort can help deliver impact. The cultural awareness leaders gain from international experience and practical skills like speaking multiple languages help create strong relationships.

“My German isn’t perfect,” Groen says, “but the fact that I speak it with my German team creates so much goodwill that half the job of building a positive working relationship is already done.”

Creating cohesion

Accessing the benefits of a diverse, multicultural team depends on their ability to work as a unit. And that falls to leaders. “You can’t just put people from different backgrounds together and expect them to get along naturally”, Milanova believes.

It’s a challenge that Milanova and many of the leaders we spoke to have spent a lot of time thinking about.A common solution? Be open about your differences and the challenges the team will face.At Daye, each person on Milanova’s team has a “Working with me” guide, and there are also guides on how to work with each country.

Leaders with a breadth of global experiences can anticipate the challenges their international teams will face, take steps to mitigate them, and help their teams thrive.

International experience builds some of the fundamental skills that leaders and their businesses need in today’s world.Experiencing a range of cultures, approaches, and styles allows leaders to question their own defaults and be open to different, creative ideas.

The adaptability and resilience needed to settle in a place far from home creates a have-a-go mindset and the ability to communicate and connect with many different types of people.At a more fundamental level, international experience teaches leaders to be aware of and comfortable with differences. And only by doing that are they able to bring global teams together.

This article is part of ɫèAV Languages’ series, Global Voices: Leaders on Language and Business, an exclusive exploration into the pivotal role of language in achieving international business excellence. For more in this series, check out the leaders’ full interviews on

More blogs from ɫèAV

  • A young girl sat at a desk smiling at the front of the class, with other students in the background.

    Four motivating activities to teach core values through reading

    By Nicola Schofield
    Reading time: 4 minutes

    Teaching ourchildren corevalues is so important in helping them to becomehappy,well-balancedcitizens who will make a positive contributiontoour future society.

    Values are present and visible everywhere and they arethefoundation or starting point from where we make our decisions, which ultimately determine our futures. It is,therefore,important that our children learn a strong, moral set of values that will help guide them as they grow older,inform their decisions,help them toknow right from wrong, solve problems, assert themselves and build self-esteem and confidence.

    Values can bebuilton apersonal level or evenshared ata group level such as a family and friendship group.However, we often see them on a larger scale within communities, countries or even the whole world.

    Having a shared set of values connects peopleon a deeper leveland helps us to all work towards the same goals and standards – they caneven encourage people to see the similarities between each other, rather than thedifferences.

    Learning values through reading

    Children learn about values through their families, friends, and teachers, through what they watch or listen to and through their life experiences. They also learn about valuesthrough the books they read.These lessonscan be subtle but are oftenextremely powerful andcanhave a significant impact and influence.

    As an example, let’s have a look at how shared valuesareexplored in thenew graded readers series for young learners,Disney Kids Readers, where special emphasis has been put on exploring values within a story.At the end, you will find severalvalue-based activitiesthat you can download for use in the classroom orasan activity at home.

    Howdo Disney Kids Readers teach core values?

    1. Learning through stories that are already familiar can help children to trust in and take on board the key messages much more easily. Familiarity can break down many barriers to communication and help us understand that values are often universal.
    2. Many children are also familiar with the Disney characters and can find inspiration from reading how they react to situations in life, make decisions and behave. Children often look up to characters and can see them as role models within their own lives. As a result, the readers can be a reference point on how to respond to key life moments and how to incorporate values into real life.
    3. Also, depending on the child's age, some values may be new and children may not yet have experience with them in the real world. Therefore, the Disney stories allow them to explore these key messages through their favorite Disney character’s point of view.

    Each Disney Kids Reader is linked to a key valueand contains a ‘Values’ page with ashortcomicstripthat brings to life a specific value.

    The list below detailsa selection ofkey values taught across the readers.You could askthe childrenin your classto talk about which values are most important to them and why. Ask them to give an exampleofa time when they have demonstrated this value in their own lives.

    Friendship, positivity, curiosity, confidence, open-mindedness, courage, determination, self-belief, responsibility, resilience, respect, honesty.

    Examples of key values inDisney stories

    InThe Jungle Book,friendshipis a keyvalue,and we learn that it is important to help our friends. Baloo helps Mowgli when he is alone in the jungle and scared. An angry tiger wants Mowgli to leave the jungle, but when Mowgli meets Baloo, he finds a friend in him. Baloo sees that Mowgli is scared and looks after him.We learn that it is important to help our friends when they are in need.

    Do:Ask the children when they have helped their friends.

    InInside Out, we learn aboutsincerityandhowimportantit is to talk about how we are feeling. Riley is a teenager struggling with a whole range of emotions and we learn that life isn’t about being happy all the time and that it is okay to be sad sometimes. The children learn that this is a normal part of life and that talking it through with a friend, a parent or a teacher can help.

    Do:Ask the children if they share their feelings with others.

    Here are some activities for you to use with your class to help put into practice the core values from the readers. You can use these activities with any book, in and outside the classroom.

    1. My Values Road Sign (L3-4)

    This activityisa great way of talkingtochildrenabout their values. By creating a road sign poster,it will help them to decide which values are most important to them and it is something that they canreferto again and again in challenging times. They can stick it on their bedroom wall, display it on the fridge or you could even make a classroom display of shared valueswhen children have finishedtheirbooks!

    Download the worksheet

    2. Kindness Calendar (L4-6)

    This activity can be done as a family, with friends or as a class. The children fill in the calendar with kind actions they are going to do for 7 days. They can cut them out and placetheminto a jar and ask a different family member/friend/classmate to choose one a day. Do this for a week and discuss how carrying out kind actions makes them feel.Chances areit will make them feel good!

    Download the worksheet

    3. Core Values Quiz (L5-6)

    Try this quiz with your class and test their values. The questions focus on the following values: sincerity, honesty, positivity, resilience and friendship. If they answer mostly As, then they already demonstrate most of the values in their lives. If they answer mostly Bs, talk to them about why it is important to be honest, positive, strong and kind. The quiz will start a meaningful conversation about their own values and how they react to common situations in life.

    Download the worksheet

    4. My future self (L1-2)

    The childrenfill in the crystal ball with pictures of who they would like to be in the future. Do they want to be smart, funny, have a good job, live abroad, have a family, be rich, be a good friend or help the planet? Which of the plans make one person(themselves)happyand which plans make the world better? Do they need to change any of them?

    Download the worksheet

    Read our blog posts 'Fostering self-care and wellbeing through the world of reading'and 'The importance of teaching values to young learners'.

  • two business people sat together in a meeting both looking at a laptop

    Enhancing workplace communication: The new role of language assessments in business success

    By Andrew Khan
    Reading time: 4 minutes

    The integration of AI tools into workplaces around the world is starting to change the way people communicate professionally. that the use of AI to help draft documents and emails is driven not only by convenience and efficiency but also by a desire to be clear and precise in language.

    While potentially useful, tools to translate, generate, or ‘correct’ written text won’t help with the effectiveness of the verbal communication that powers business relationships.

  • A teacher holding a tablet to a young student in a classroom sat at a table

    Talking technology: Teaching 21st century communication strategies

    By
    Reading time: 4 minutes

    When my son created a web consulting business as a summer job, I offered to have business cards made for him. “Oh Dad,” he said, “Business cards are so 20th century!”

    It was an embarrassing reminder that communication norms are constantly changing, as are the technologies we use. Younger generations share contact information on their phones’ social media apps, not with business cards. A similar shift has been the move away from business cards featuring fax numbers. “What’s a fax?” my son might ask.

    Fax machines have had a surprisingly long life–the first fax machine was invented in 1843–but they have been largely retired because it’s easier to send images of documents via email attachments.

    More recent technologies, such as the 1992 invention of text messages, seem here to stay, but continue to evolve with innovations like emojis, a 1998 innovation whose name combines the Japanese words e (picture) and moji (character).

    The 55/38/7 rule and the three Cs

    Changing technologies challenge language teachers who struggle to prepare students with the formats and the strategies they need to be effective in academic, business, and social settings. These challenges start with questions about why we have particular norms around communication. These norms form a culture of communication.

    The artist/musician Brian Eno defines culture as what we Dz’t have to do. We may have to walk, but we Dz’t have to dance. Dancing, therefore, is culture. Communication is full of cultural practices that we Dz’t strictly need to do, but which make communication more successful. These include practices based on the 55/38/7 Rule and The Three Cs.

    The 55/38/7 rule is often misinterpreted as being about what someone hears when we speak. It actually refers to the insights of University of California professor, , who looked at how our attitudes, feelings, and beliefs influence our trust in what someone says.

    Mehrabian suggests words only account for seven percent of a message’s impact; tone of voice makes up 38 percent, and body language–including facial expressions–account for the other 55 percent. The consequence of this for our students is that it’s sometimes not so important what they are saying as how they are saying it.

    Another way of looking at this nonverbal communication is in terms of The Three Cs: context, clusters, and congruence.

    Context is about the environment in which communication takes place, any existing relationship between the speakers, and the roles they have. Imagine how each of these factors change if, for example, you met a surgeon at a party compared to meeting the same surgeon in an operating theater where you are about to have your head sawn open.

    Clusters are the sets of body language expressions that together make up a message; smiling while walking toward someone is far different than smiling while carefully backing away.

    Congruence refers to how body language matches–or doesn’t match–a speaker’s words. People saying, “Of course! It’s possible!” while unconsciously shaking their heads from side to side are perhaps being less than truthful.

    How does a culture of communication practices translate to new technologies? Mobile phone texts, just like 19th-century telegraph messages before them, need to be precise in conveying their meaning.

    In virtual meetings (on Teams and Google Hangouts, for example), students need to understand that tone of voice, facial expressions, and body language may be more important than the words they share.

    Politeness as one constant

    An additional key concern in virtual meetings is politeness. Once, in preparation for a new textbook, I was involved in soliciting topics of interest to university teachers. I was surprised that several teachers identified the need to teach politeness. The teachers pointed out that the brevity of social media meant that students were often unwittingly rude in their requests (typical email: “Where’s my grade!”). Moreover, such abruptness was crossing over to their in-person interactions.

    Politeness includes civility, getting along with others, as well as deference, showing respect to those who may have earned it through age, education, and achievement. But politeness is also related to strategies around persuasion and how to listen actively, engage with other speakers by clarifying and elaborating points and ask a range of question types. Online or in person, if students cannot interrupt politely or know when it is better to listen, whatever they have to say will be lost in the court of bad opinion.

    This is particularly important in preparation for academic and business contexts where students need to interact in groups, such as seminar settings and business meetings. Within these, it’s necessary for students to be able to take on a variety of roles, including leadership, taking notes, and playing devil’s advocate to challenge what a group thinks.

    Engaging students with project work

    Role-play can help raise awareness of these strategies among students, but it’s not enough to just take on a variety of roles found in common academic and business exchanges; students need to be able to reflect after each role-play session and infer what strategies are successful.

    Technology-based projects can also help students engage in a range of communication strategies. For example, a ɫèAV series, StartUp, embraces technology in each unit by sprinkling various text messages and web-based research tasks. There are also multimedia projects where students use their phones to collect images or video and share the results in presentations that develop their critical thinking.

    For example:

    Make your own video

    Step 1 Choose a favorite restaurant or meal.

    Step 2 Make a 30-second video. Talk about the meal. Describe what you eat and drink. Explain why you like it.

    Step 3 Share your video. Answer questions and get feedback.

    This simple project subconsciously reinforces the unit’s vocabulary and grammar. It also allows students to personalize the project based on things that they need to talk about in daily life–their local foods in this case. This means that each student’s presentation is unique. Unlike with essay assignments, students tend to work hard to craft several versions until they are satisfied because they know their work will be seen by other students and that they will be asked questions that only they can answer.

    All this forces students to consider speaking strategies, as well as strategies for appropriate facial expressions and body language. Similarly, they have to use active listening strategies when listening to others’ presentations while asking questions. As technology continues to evolve, teachers need to integrate new applications into their teaching so students learn how to communicate with the tools they have at their disposal.