Start-up guide: Language training for your business

Samantha Ball
A business woman stood in front of a board of sticky notes, with others looking at the sticky notes.
Reading time: 4 minutes

As HR professionals, you understand the importance of equipping your workforce with the skills they need to thrive. One such critical skill is proficiency in business English. Implementing a corporate language training program can seem daunting, but with the right resources and a clear plan, you can set your organization on a path to success. Here¡¯s a methodical guide to help you get started with resources to help you along the way.

Start-up guide: Language training for your business
Play
Privacy and cookies

By watching, you agree ɫèAV can share your viewership data for marketing and analytics for one year, revocable by deleting your cookies.

Step 1: Assess your needs

Before diving into language training, it¡¯s essential to understand your organization¡¯s specific needs. Consider the following:

  • Identify roles and skills: Determine which roles require strong English proficiency. Use tools like the GSE Job Profiles to map English skills to over 1300 roles.
  • Evaluate current proficiency: Use automated English language tests like Versant by ɫèAV to assess the current proficiency levels of your employees. This will help you identify gaps and tailor your training programs accordingly.

Step 2: Choose the right training solutions

Selecting the appropriate training solutions is crucial for the success of your language program. ɫèAV offers a variety of options to suit different needs:

  • Digital Language Tutor: For scalable, remote learning, consider Mondly by ɫèAV and its Digital Language Tutor. This platform uses AI-powered Conversation Partners to simulate corporate scenarios, enhancing listening and speaking skills in relevant business contexts.
  • Instructor-led courses: For more personalized learning, explore courses like Business Partner and Step Up. These programs focus on developing business English and soft skills through authentic business situations and teamwork exercises.

Step 3: Develop a comprehensive plan

A well-structured plan ensures that your language training program is effective and sustainable. Here¡¯s how to get started:

  • Set clear objectives: Define what you aim to achieve with your language training program. Whether it¡¯s improving customer service, enhancing internal communication, or supporting international business expansion, having clear goals will guide your efforts.
  • Create a curriculum: Use tools like the to create job-specific language profiles and design a curriculum that aligns with your objectives.
  • Integrate assessments: Regularly assess your employees¡¯ progress using tools like Versant by ɫèAV. This will help you measure the effectiveness of your training and make necessary adjustments.

Step 4: Secure stakeholder buy-in

Gaining support from key stakeholders is critical for the success of your language training program. Here¡¯s how to build a compelling case:

  • Highlight the Benefits: Use data to demonstrate the tangible benefits of language training, such as improved customer satisfaction, increased revenue, and enhanced employee engagement. Refer to resources like the Global English Proficiency Report for insights.
  • Calculate ROI: Use our business case template to calculate the potential return on investment (ROI) of your language training program. This will help you present a well-rounded argument to decision-makers.

Step 5: Implement and monitor

Once you have your plan and stakeholder support, it¡¯s time to implement your language training program:

  • Launch the program: Roll out the training program across your organization. Ensure that employees understand the objectives and benefits of the training.
  • Monitor progress: Regularly track the progress of your employees using assessments and feedback. Use this data to make necessary adjustments and ensure continuous improvement.

Explore further

For additional insights, watch the webinar series 'The Power of Language Training and Assessment for Businesses.' This series is designed for HR innovators, talent acquisition and development professionals, people managers, and business leaders. It covers how integrating English language training and assessments into your talent strategy can power business success. The webinars feature exclusive product demos, real case studies, and the latest data and research, making them a must-watch to set your workforce up for success.

For more resources, explore our comprehensive collection of articles, reports and tools:

By following these steps and leveraging ɫèAV¡¯s innovative solutions, you can empower your workforce with the language skills they need to excel in today¡¯s global business environment. Start your corporate language training journey today and unlock the full potential of your organization.

More blogs from ɫèAV

  • Students sat together in a classroom working together

    Exploring the four Cs: Using future skills to unlock young learners¡¯ potential

    By Annie Altamirano
    Reading time: 5 minutes

    What do we mean by future skills??

    The skills students will need in their future studies and careers are dramatically different from those required previously. Times are changing rapidly and educational institutions and teachers have a critical role to play in developing those skills in our young learners so that they are able to fulfill their potential and have bright futures ahead of them.?

    These skills are referred to as future skills. There is no common consensus on how to define these skills but, broadly speaking, they can be grouped into four categories:?

    1. Ways of thinking

    Skills in this category include critical thinking, creativity, innovation, problem solving, metacognition and learning skills.

    2. Ways of working

    Here, we¡¯re talking about the skills of communication and collaboration.

    3. Tools for working

    Information literacy is an important 21st-century skill, as well as ICT literacy and citizenship, both global and local.?

    4. Life skills

    The final category covers life and career skills, and is all about personal and social responsibility.?

    One way you can encourage young learners to build these skills is through STEAM subjects (that¡¯s science, technology, engineering, arts and math), which will equip them with functional skills such as organizing, planning, cognitive flexibility and self-regulation.?

    The four Cs?

    The four Cs refer to four important skills for young learners to master: communication, collaboration, critical thinking and creativity. These are essential, not just in an educational context, but in everyday life.?

    Falling into the first two categories of future skills (ways of thinking and ways of working), these can help children build confidence and self-esteem. They also encourage healthy emotional development.??

    So let¡¯s take a closer look at the theory behind them.

    1. Communication

    We usually think of communication as speaking and listening, but it¡¯s actually much broader than that. Communication encapsulates telling stories, reading, sharing ideas and experiences, body language, facial expression, eye contact and tone. Children learn to decipher the world around them by learning and practicing these skills.

    Strong communication skills, developed early, are directly related to their literacy success. These skills allow children to articulate their thoughts and ideas effectively, and listen to decode meaning. Students then begin to use communication for a range of purposes, and communicate effectively in diverse environments. Furthermore, developing strong patterns of verbal and non-verbal communication also fosters self-esteem and social skills.?

    2. Collaboration

    Collaboration is how young children begin to build friendships with others. At first, young children will watch what others do and say, before moving on to playing together. As they get older, they become aware of other children¡¯s feelings and ideas. Friendships become motivating and they learn how to make compromises and respect each other¡¯s perspectives and skills.?

    Collaboration is enhanced through group work and project-based activities, sharing time with peers. Children thrive when they feel valued by the people around them, not just adults but their peers too.?

  • Business people stood together around a laptop in a office

    Learning English and employability

    By Tas Viglatzis
    Reading time: 4 minutes

    English not only opens up career opportunities beyond national borders; it is a key requirement for many jobs. It¡¯s also no longer a case of just learning English for employability, but mastering English for business ¨C and that means an on-going commitment to learn.

    My experience is consistent with this trend. If I had to estimate the value that being fluent in English has had on my career, I'd say it was my entire life¡¯s earnings. Learning English has offered me educational options beyond the borders of my own country and enabled me to develop the skills to work for global companies that operate across national boundaries. I have been privileged to work in different countries in roles that have spanned functions, geographies and markets ¨C and my ability to learn and evolve my English skills has been an underlying factor throughout.

  • A teacher showing her students a globe, with her students looking at the globe, one with a magnifying glass in hand.

    What¡¯s it like to teach English in Turkey?

    By Steffanie Zazulak
    Reading time: 3 minutes

    Alice Pilkington qualified as a CELTA (Certificate in Teaching English to Speakers of Other Languages) certified teacher in October 2009. She started working in Rome before moving to Istanbul, where she¡¯s spent the past three and a half years teaching English to ¡°everyone from 8-year-olds to company executives; students to bored housewives¡±. Having taught in two very different countries to a diverse range of English learners, Alice shares with us the five lessons she¡¯s learned:

    1. Don't take things personally when you're teaching English

    "I am probably not emotionally suited for this job. I take everything very personally and if a lesson goes wrong or an activity I have taken time and energy to plan doesn¡¯t work, I feel like a complete failure. It¡¯s a trial and error experience but when things go wrong, they can go very wrong, and it really makes you doubt your abilities as a teacher.

    Having said that, the lessons that do go well can make up for these negative feelings. I shouldn¡¯t take things personally; the majority of my colleagues don¡¯t and it saves them a lot of sleepless nights"

    2. Teaching English is incredibly rewarding

    "There are very few feelings that I¡¯ve experienced that compare to seeing a student use a word that you have taught them ¨C it makes you feel like a proud parent. Equally, seeing a student improve over a series of months is so joyful.?I have been teaching English university preparation students for the past year.

    In September, they could barely say what their name was and what they did over the weekend. Nine months on and they¡¯re capable of reading academic texts and speaking at length about marketing strategies and environmental problems. It¡¯s a wonderful thing to observe"

    3. Teach more than just English

    "Turkish students love hearing about how you appreciate their food and cultural traditions. Equally, they are genuinely interested in understanding how things operate in the UK and enjoy hearing personal anecdotes.?I tend to be very open with my students ¨C even about my personal life.?I think it is partly because I have striven from the very beginning of my career to be seen as their equal.

    Turkish students are used to having a huge respect for teachers, and there is a hierarchical system in schools here, which I can never go along with. In my first lesson with most students, I tell them that they must call me by my first name (usually you refer to teachers here as ¡®hocam¡¯ which means ¡®my teacher¡¯ and shows respect) and this can take a long while for them to get used to."

    4. Failure to prepare is to prepare for failure... or is it?

    "Lessons that you spend hours preparing for generally don¡¯t go as well as you had hoped. There were several times when I¡¯d spend hours cutting and sticking things on pieces of card and placing pictures all over the classroom, hoping it would get some vocabulary action going, only to start the class and receive no response from the students.

    Conversely, lessons where you don¡¯t feel very motivated or have no idea what you are going to do until you get into the classroom (which I call the ¡®flying by the seat of your pants¡¯ lessons) can turn out to be the best ones. I once had a lesson in which I was, admittedly, rather hungover. On the way to the lesson, I grabbed a book called ¡®Taboos and Issues¡¯, full of discussion topics, which I used as a basis for a rather impromptu lesson on addictions, which was very successful indeed."

    5. Teaching English isn't easy

    "Teaching English is a love/hate profession. There are weeks when you absolutely loathe it and want to quit, but then within the space of a lesson or two, you get inspired by something completely unexpected, rediscover your joy for it and love it again."