In today's globally connected business landscape, language training is not merely an added advantage but a critical component for companies seeking to maximize their team's potential. Being proficient in multiple languages enables effective communication, promotes cross-cultural understanding, and enhances networking capabilities.
As businesses expand their operations globally, the proficiency to communicate in the native languages of clients and partners becomes crucial. This essential skill, proficiency in spoken languages, fosters trust and paves the way for more successful negotiations. Linguistic adaptability is becoming a pivotal requisite for organizations that aim to thrive in international commerce's dynamic and diverse environment.
Understanding the concept of language training
Acquiring a second language through language learning involves a systematic approach. It focuses on studying one language with the aim of enhancing communication skills in professional, educational and personal settings. This form of education transcends mere memorization and language study of vocabulary and grammar in a single language. It strives to foster a profound understanding of linguistic subtleties and cultural aspects across multiple languages.
Language learning mastery accelerates critical thinking and adaptation to communication challenges, resulting in stronger, more meaningful connections in a multilingual, interconnected world. Mastering more than one language in today's diverse business world is not simply about translation; it's about gaining a competitive edge by understanding the nuances and cultural contexts that can inform and enhance global relationships.
Consequently, language learning not only equips individuals with the tools required for effective dialogue but also sharpens cognitive abilities, paves the way for greater empathy towards other languages and cultures, and opens a doorway to a wealth of new personal and professional opportunities.
The direct benefits of corporate language training for employees
Enhanced communication skills
Through language training, employees develop better listening abilities, pronunciation and vocabulary that collectively improve their overall communication proficiency. They gain a deeper understanding of the subtleties of language, allowing them to convey messages more clearly and comprehend others with increased accuracy.
Language learning is crucial in fostering more profound connections with colleagues and clients.ÌýLearning languages goes beyond mere verbal exchange; it immerses individuals in the subtleties of different cultures, fostering a global mindset and sensitivity that are invaluable assets in today's international market. Individuals can cultivate more meaningful relationships by showcasing empathy and a genuine interest in cultural engagement with other cultures and other languages.
Boosted confidence
The fluency attained through dedicated language training significantly elevates an employee's self-assurance in their professional capabilities. Confident employees are more likely to engage in discussions, present ideas articulately, and assert their viewpoints in negotiations—key catalysts in driving innovation and business growth. Achieving fluency in learning a second language or foreign mother tongue is a commendable milestone that fosters employees' sense of accomplishment and self-worth.
Furthermore, through additional language learning, employees not only enhance their communication abilities but also increase their propensity to establish rapport with international clients and partners. This, in turn, fosters more fruitful and harmonious professional relationships. In essence, language proficiency in more than just one other language, empowers individuals to operate beyond their comfort zones, thereby driving both personal and professional growth.
Career advancement opportunities
Language skills are not just tools for effective communication—they can be a catalyst for career advancement.
Acquiring proficiency in a first or second language, a foreign tongue or an additional second language can also open the door to new roles within the company, such as international liaison or translator, which may have been unattainable otherwise. Mastering more than one language not only signifies an individual's ability to engage in varied linguistic exchanges but also demonstrates a commitment to personal development and an understanding of the evolving demands of the global marketplace.
Employees with multilingual capabilities are often perceived as valuable assets who can seamlessly interact with diverse markets, making them prime candidates for promotions and leadership positions.
Furthermore, as companies increasingly value global collaboration, being able to negotiate and network in a different culture and other languages can lead to being entrusted with more strategic projects and overseas postings. These opportunities broaden an individual's experience of the global economy and exposure to learning a second or third language, preparing them for a variety of influential roles within the ever-expanding global business arena.
Cognitive benefits of language learning
The process of acquiring and learning a new language thus does much more than merely expand an individual’s ability to communicate in only one language; it also provides significant cognitive enhancements.
As individuals learn and use a second language, they engage in mental exercises that strengthen their brain and the new language's neural pathways, leading to better memory retention and recall of the new language.
This cognitive exercise extends beyond language acquisition, enhancing the brain's ability to handle complex situations and solve problems more efficiently. Bilingual or multilingual individuals often demonstrate enhanced proficiency in recognizing essential components of complex problem-solving challenges and crafting innovative solutions. This ability stems from their adeptness and other skills acquired through language diversity.
The practice of switching between languages enhances multitasking abilities, making language learners more effective in navigating tasks that require an attention span juggling multiple priorities. These cognitive side benefits of learning can have profound implications, contributing to an individual's mental agility and resilience in both personal and professional contexts. You can read more in our post 'ÌýBeing bilingual can help keep your brain in good condition'.
The strategic benefits of language training for businesses
Expanding global reach
Embracing language training equips businesses with the crucial ability to communicate with a more diverse customer base and understand the cultural contexts of different markets.ÌýMultilingual teams can transcend language barriers, allowing a business to effectively market and sell its products, solutions and services to bilingual people worldwide.
In an age where the success of a business can hinge on customer experience, the ability to engage with customers in multiple languages, whether it be two languages or one language in addition to their native tongue, can provide a substantial advantage. This sets companies apart, cultivating loyalty and trust among their clientele.
Moreover, a workforce fluent in multiple languages can gather and analyze market insights more effectively, leading to better-informed and more strategic business decisions that identify multiple solutions that cater to the varied needs of a global audience.
With this competitive advantage, companies are in a prime position to broaden their operations into new markets, tap into emerging sectors and even acquire proficiency in a new language before their monolingual competitors can. This solidifies their status as industry leaders on the international stage, showcasing their expertise and adaptability.
Enhanced interpersonal connections
Proficiency in multiple languages also goes beyond transactional interactions; it serves as a bridge to fostering stronger, more personal relationships with international clients and partners.ÌýWhen business representatives engage in conversations using a client's native language, it showcases respect and a sincere interest in their culture. It is a flattering and endearing gesture that demonstrates an understanding of the language and appreciation for the client's background.
This level of personal engagement can make clients feel valued and understood, which is fundamental to building trust and loyalty. Furthermore, language skills can help to decode cultural references and nuances that may otherwise lead to misunderstandings. By appreciating and acknowledging these subtleties, businesses can communicate more effectively, establish common ground and forge long-lasting relationships that are based on mutual respect and cultural insight.
These strong relationships are vital in securing repeat business and can be instrumental in gaining referrals from other countries and expanding networks within the international market.
Increased employee engagement and satisfaction
Providing language training can greatly enhance employee engagement and satisfaction. It demonstrates to the workforce that their employer values their personal growth, thereby boosting their sense of worth within the company. Employees are likely to become more invested in their work, knowing they are supported in acquiring new, valuable skills that aid in their professional and personal growth, including the mastery of a second language.
The interactive nature of language classes often provides a refreshing break from routine tasks, revitalizing employees and sparking collaborative and social interactions among peers. This shared language learning experience can foster a sense of camaraderie and team cohesion as employees are united in their goal to master the benefits of learning a new language skill.ÌýAs they progress in their language competencies, the resultant feeling of self-awareness and achievement contributes to greater job satisfaction and a more dynamic, engaged workplace culture. Read more in our post 'Boosting employee retention: Benefits of language learning in the workplace'
Enhanced diversity and inclusion
One of the most profound impacts of language training in the workplace is its support for diversity and inclusion initiatives.ÌýHaving a multilingual staff reflects a company's commitment to embracing and valuing a multitude of cultural perspectives and experiences, as well as the importance of having employees fluent in a second language.
It creates an environment where employees from varying linguistic backgrounds feel represented and more comfortable expressing themselves in their native tongues. Language training helps dismantle language barriers that may hinder full participation or advancement for non-native speakers, promoting equitable career opportunities both for contribution and career progression.
Moreover, it sensitizes employees to the intricacies and benefits of learning how language improves and helps in cross-cultural communication, thereby creating a more inclusive atmosphere where differences are celebrated and seen as a source of strength.
This cultural competence enriches the work environment and equips the company to navigate and succeed in an increasingly diverse global market.Ìý
Conclusion
In conclusion, language training emerges as a cornerstone for cultivating a versatile and proficient workforce capable of navigating the complexities of the global market with ease and confidence. It is an investment that yields significant returns in terms of employee development, company reputation and market competitiveness.
By prioritizing and integrating language learning into their strategic planning, businesses enrich their employees' skill sets and demonstrate a commitment to embracing diversity and fostering inclusive growth. As companies look to the future, those who embrace the power of linguistic diversity will find themselves at the forefront of innovation and international collaboration, well-equipped to face the challenges of a rapidly evolving business landscape.
One great language instruction solution to consider is Mondly by ɫèAV. With its innovative language learning platform, Mondly empowers employees to learn languages efficiently and effectively. Don't miss out on the opportunity to enhance your team's language skills and drive success in today's globalized world.
At ɫèAV we offer a range of language learning solutions for the workplace, here you can find out more about how we can help support language learning programs for your business:
Training employees in more than one language positions a company as an advocate for professional development, signaling to employees that their growth is valued. This investment in their skills leads to heightened job satisfaction and loyalty, directly contributing to greater employee retention rates.
A multilingual workforce, capable of communicating in multiple languages, can connect with a broader customer base, adapt to diverse markets, and gain a deeper understanding of cultural contexts. This enables them to provide a nuanced service experience that sets a company apart from its competitors, showing that relying on only one language is not enough.
Businesses may observe measurable outcomes such as an increase in international sales, improved client satisfaction and retention, and growth in employee productivity and engagement. Additionally, a reduction in miscommunication errors and a consolidated company image as a global influencer are also significant benefits.
Language training showcases a company's dedication to embracing cultural diversity, fostering effective communication and collaboration within a diverse workforce. It promotes the creation of an inclusive environment where employees from all backgrounds can actively participate and express themselves, reflecting the company's commitment to equitable opportunities and celebrating their own culture.
Absolutely. Language training can act as a team-building activity, fostering camaraderie and enhancing collaboration as employees engage in collective learning. It also encourages cross-cultural understanding, helping to break down barriers and enabling team members to work more harmoniously together.
AI is revolutionising every industry, and language learning is no exception. AI tools can provide students with unprecedented access to things like real-time feedback, instant translation and AI-generated texts, to name but a few.
AI can be highly beneficial to language education by enhancing our students’ process of learning, rather than simply being used by students to ‘demonstrate’ a product of learning. However, this is easier said than done, and given that AI is an innovative tool in the classroom, it is crucial that educators help students to maintain authenticity in their work and prevent AI-assisted ‘cheating’. With this in mind, striking a balance between AI integration and academic integrity is critical.
How AI impacts language learning
Generative AI tools such as ChatGPT and Gemini have made it easier than ever for students to refine and develop their writing. However, these tools also raise concerns about whether submitted texts are student-produced, and if so, to what extent. If students rely on text generation tools instead of their own skills, our understanding of our students’ abilities may not reflect their true proficiency.
Another issue is that if students continue to use AI for a skill they are capable of doing on their own, they’re likely to eventually lose that skill or become significantly worse at it.
These points create a significant ethical dilemma:
How does AI support learning, or does it (have the potential to) replace the learning process?
How can educators differentiate between genuine student ability and AI-assisted responses?
AI-integration strategies
There are many ways in which educators can integrate AI responsibly, while encouraging our learners to do so too.
1.ÌýRedesign tasks to make them more ‘AI-resistant’
No task can be completely ‘AI-resistant’, but there are ways in which teachers can adapt coursebook tasks or take inspiration from activities in order to make them less susceptible to being completed using AI.
For example:
Adapt writing tasks to be hyperlocal or context-specific. Generative AI is less likely to be able to generate texts that are context-bound. Focus on local issues and developments, as well as school or classroom-related topics. A great example is having students write a report on current facilities in their classroom and suggestions for improving the learning environment.
Focus on the processof writingrather than the final product. Have students use mind maps to make plans for their writing, have them highlight notes from this that they use in their text and then reflect on the steps they took once they’ve written their piece.
Use multimodal learning. Begin a writing task with a class survey, debate or discussion, then have students write up their findings into a report, essay, article or other task type.
Design tasks with skill-building at the core. Have students use their critical thinking skills to analyse what AI produces, creatively adapt its output and problem solve by fact-checking AI-generated text.
2.ÌýUse AI so that students understand you know how to use it
Depending on the policies in your institution, if you can use AI in the classroom withyour students, they will see that you know about different AI tools and their output. A useful idea is to generate a text as a class, and have students critically analyse the AI-generated text. What do they think was done well? What could be improved? What would they have done differently?
You can also discuss the ethical implications of AI in education (and other industries) with your students, to understand their view on it and better see in what situations they might see AI as a help or a hindrance.
3.ÌýUse the GSE Learning Objectives to build confidence in language abilities
Sometimes, students might turn to AI if they don’t know where to start with a task or lack confidence in their language abilities. With this in mind, it’s important to help your students understand where their language abilities are and what they’re working towards, with tangible evidence of learning. This is where the GSE Learning Objectives can help.
The Global Scale of English (GSE) provides detailed, skill-specific objectives at every proficiency level, from 10 to 90. These can be used to break down complex skills into achievable steps, allowing students to see exactly what they need to do to improve their language abilities at a granular level.
Start by sharing the GSE Learning Objectives with students at the start of class to ensure they know what the expectations and language goals are for the lesson. At the end of the lesson, you can then have students reflect on their learning and find evidence of their achievement through their in-class work and what they’ve produced or demonstrated.
Set short-term GSE Learning Objectives for the four key skills – speaking, listening, reading and writing. That way, students will know what they’re working towards and have a clear idea of their language progression.
Teachers all over the world know just how challenging it can be to catch their students’ interest and keep them engaged - and it’s true whether you’re teaching online or in a real-world classroom.
Students have different learning motivations; some may be working towards their exam because they want to, and some because they have to, and the repetitiveness of going over exam tasks can often lead to boredom and a lack of interest in the lesson.Ìý
So, what can we do to increase students’ motivation and add variation to our classes to maintain interest?Ìý
Engage students by adding differentiation to task types
We first need to consider the four main skills and consider how to differentiate how we deliver exam tasks and how we have students complete them.Ìý
Speaking - A communicative, freer practice activity to encourage peer feedback.
Put students into pairs and assign them as A and B. Set up the classroom so pairs of chairs are facing each other - if you’re teaching online, put students in individual breakaway rooms.Ìý
Hand out (or digitally distribute) the first part of a speaking exam, which is often about ‘getting to know you’. Have student A’s act as the examiner and B’s as the candidate.Ìý
Set a visible timer according to the exam timings and have students work their way through the questions, simulating a real-life exam. Have ‘the examiners’ think of something their partner does well and something they think they could improve. You can even distribute the marking scheme and allow them to use this as a basis for their peer feedback. Once time is up, ask student B’s to move to the next ‘examiner’ for the next part of the speaking test. Continue this way, then ask students to switch roles.Ìý
Note: If you teach online and your teaching platforms allow it, you can record the conversations and have students review their own performances. However, for privacy reasons, do not save these videos.
Listening – A student-centered, online activity to practice listening for detail or summarising.
Ask pairs of students to set up individual online conference call accounts on a platform like Teams or Zoom.Ìý
Have pairs call each other without the video on and tell each other a story or a description of something that has happened for their partner to listen to. This could be a show they’ve watched, an album they’ve listened to, or a holiday they’ve been on, for example. Ask students to write a summary of what their partner has said, or get them to write specific information (numbers, or correctly spelt words) such as character or song names or stats, for example. Begin the next class by sharing what students heard. Students can also record the conversations without video for further review and reflection afterwards.
Writing –ÌýA story-writing group activity to encourage peer learning.
Give each student a piece of paper and have them draw a face at the top of the page. Ask them to give a name to the face, then write five adjectives about their appearance and five about their personality. You could also have them write five adjectives to describe where the story is set (place).Ìý
Give the story’s opening sentence to the class, e.g. It was a cold, dark night and… then ask students to write their character’s name + was, and then have them finish the sentence. Pass the stories around the class so that each student can add a sentence each time, using the vocabulary at the top of the page to help them.Ìý
Reading –ÌýA timed, keyword-based activity to help students with gist.
Distribute a copy of a text to students. Ask them to scan the text to find specific words that you give them, related to the topic. For example, if the text is about the world of work, ask students to find as many jobs or workplace words as they can in the set amount of time. Have students raise their hands or stand up when they have their answers, award points, and have a whole class discussion on where the words are and how they relate to the comprehension questions or the understanding of the text as a whole.Ìý
All 4 skills –ÌýA dynamic activity to get students moving.
Set up a circuit-style activity with different ‘stations’ around the classroom, for example:Ìý
ListeningÌý
ReadingÌý
Writing (1 paragraph)Ìý
Use of English (or grammar/vocabulary).Ìý
Set a timer for students to attempt one part from this exam paper, then have them move round to the next station. This activity can be used to introduce students to certain exam tasks, or a way to challenge students once they’ve built their confidence in certain areas.Ìý
With language learning, assessing both the quality and the quantity of language use is crucial for accurate proficiency evaluation. While evaluating quantity (for example the number of words written or the duration of spoken production) can provide insights into a learner's fluency and engagement in a task, it doesn’t show a full picture of a learner’s language competence. For this, they would also need to be evaluated on the quality of what they produce (such as the appropriateness, accuracy and complexity of language use). The quality also considers factors such as grammatical accuracy, lexical choice, coherence and the ability to convey meaning effectively.
In order to measure the quality of different language skills, you can use the Global Scale of English (GSE) assessment frameworks.
Developed in collaboration with assessment experts, the GSE Assessment Frameworks are intended to be used alongside the GSE Learning Objectives to help you assess the proficiency of your learners.
There are two GSE Assessment Frameworks: one for adults and one for young learners.
What are the GSE Assessment Frameworks?
The GSE Assessment Frameworks are intended to be used alongside the GSE Learning Objectives to help teachers assess their learners’ proficiency of all four skills (speaking, listening, reading and writing).
The GSE Learning Objectives focus on the things a learner can do, while the GSE Assessment Frameworks focus on how well a learner can do these things.
It can help provide you with examples of what proficiencies your learners should be demonstrating.ÌýÌý
It can help teachers pinpoint students' specific areas of strength and weakness more accurately, facilitating targeted instruction and personalized learning plans.
It can also help to motivate your learners, as their progress is evidenced and they can see a clear path for improvement.
An example of the GSE Assessment Frameworks
This example is from the Adult Assessment Framework for speaking.
As you can see, there are sub-skills within speaking (andÌýfor the other three main overarching skills – writing, listening and reading). Within speaking, these areÌýproductionÌýandÌýfluency, spoken interaction, language range andÌýaccuracy.
The GSE range (and corresponding CEFR level) is shown at the top of each column, and there are descriptors that students should ideally demonstrate at that level.
However, it is important to note that students may sit across different ranges, depending on the sub-skill. For example, your student may show evidence of GSE 43-50 production and fluency and spoken interaction, but they may need to improve their language range and accuracy, and therefore sit in a range of GSE 36-42 for these sub-skills.
