Talking technology: Teaching 21st century communication strategies

Ken Beatty
A teacher holding a tablet to a young student in a classroom sat at a table
Reading time: 4 minutes

When my son created a web consulting business as a summer job, I offered to have business cards made for him. ¡°Oh Dad,¡± he said, ¡°Business cards are so 20th century!¡±

It was an embarrassing reminder that communication norms are constantly changing, as are the technologies we use. Younger generations share contact information on their phones¡¯ social media apps, not with business cards. A similar shift has been the move away from business cards featuring fax numbers. ¡°What¡¯s a fax?¡± my son might ask.

Fax machines have had a surprisingly long life¨Cthe first fax machine was invented in 1843¨Cbut they have been largely retired because it¡¯s easier to send images of documents via email attachments.

More recent technologies, such as the 1992 invention of text messages, seem here to stay, but continue to evolve with innovations like emojis, a 1998 innovation whose name combines the Japanese words e (picture) and moji (character).?

The 55/38/7 rule and the three Cs

Changing technologies challenge language teachers who struggle to prepare students with the formats and the strategies they need to be effective in academic, business, and social settings. These challenges start with questions about why we have particular norms around communication. These norms form a culture of communication.

The artist/musician Brian Eno defines culture as what we »å´Ç²Ô¡¯³Ù have to do. We may have to walk, but we »å´Ç²Ô¡¯³Ù have to dance. Dancing, therefore, is culture. Communication is full of cultural practices that we »å´Ç²Ô¡¯³Ù strictly need to do, but which make communication more successful. These include practices based on the 55/38/7 Rule and The Three Cs.

The 55/38/7 rule is often misinterpreted as being about what someone hears when we speak. It actually refers to the insights of University of California professor, , who looked at how our attitudes, feelings, and beliefs influence our trust in what someone says.

Mehrabian suggests words only account for seven percent of a message¡¯s impact; tone of voice makes up 38 percent, and body language¨Cincluding facial expressions¨Caccount for the other 55 percent. The consequence of this for our students is that it¡¯s sometimes not so important what they are saying as how they are saying it.

Another way of looking at this nonverbal communication is in terms of The Three Cs: context, clusters, and congruence.?

Context is about the environment in which communication takes place, any existing relationship between the speakers, and the roles they have. Imagine how each of these factors change if, for example, you met a surgeon at a party compared to meeting the same surgeon in an operating theater where you are about to have your head sawn open.

Clusters are the sets of body language expressions that together make up a message; smiling while walking toward someone is far different than smiling while carefully backing away.

Congruence refers to how body language matches¨Cor doesn¡¯t match¨Ca speaker¡¯s words. People saying, ¡°Of course! It¡¯s possible!¡± while unconsciously shaking their heads from side to side are perhaps being less than truthful.

How does a culture of communication practices translate to new technologies? Mobile phone texts, just like 19th-century telegraph messages before them, need to be precise in conveying their meaning.

In virtual meetings (on Teams and Google Hangouts, for example), students need to understand that tone of voice, facial expressions, and body language may be more important than the words they share.

Politeness as one constant

An additional key concern in virtual meetings is politeness. Once, in preparation for a new textbook, I was involved in soliciting topics of interest to university teachers. I was surprised that several teachers identified the need to teach politeness. The teachers pointed out that the brevity of social media meant that students were often unwittingly rude in their requests (typical email: ¡°Where¡¯s my grade!¡±). Moreover, such abruptness was crossing over to their in-person interactions.

Politeness includes civility, getting along with others, as well as deference, showing respect to those who may have earned it through age, education, and achievement. But politeness is also related to strategies around persuasion and how to listen actively, engage with other speakers by clarifying and elaborating points and ask a range of question types. Online or in person, if students cannot interrupt politely or know when it is better to listen, whatever they have to say will be lost in the court of bad opinion.

This is particularly important in preparation for academic and business contexts where students need to interact in groups, such as seminar settings and business meetings. Within these, it¡¯s necessary for students to be able to take on a variety of roles, including leadership, taking notes, and playing devil¡¯s advocate to challenge what a group thinks.

Engaging students with project work

Role-play can help raise awareness of these strategies among students, but it¡¯s not enough to just take on a variety of roles found in common academic and business exchanges; students need to be able to reflect after each role-play session and infer what strategies are successful.

Technology-based projects can also help students engage in a range of communication strategies. For example, a ɫèAV series, StartUp, embraces technology in each unit by sprinkling various text messages and web-based research tasks. There are also multimedia projects where students use their phones to collect images or video and share the results in presentations that develop their critical thinking.

For example:

Make your own video

Step 1 Choose a favorite restaurant or meal.

Step 2 Make a 30-second video. Talk about the meal. Describe what you eat and drink. Explain why you like it.

Step 3 Share your video. Answer questions and get feedback.

This simple project subconsciously reinforces the unit¡¯s vocabulary and grammar. It also allows students to personalize the project based on things that they need to talk about in daily life¨Ctheir local foods in this case. This means that each student¡¯s presentation is unique. Unlike with essay assignments, students tend to work hard to craft several versions until they are satisfied because they know their work will be seen by other students and that they will be asked questions that only they can answer.

All this forces students to consider speaking strategies, as well as strategies for appropriate facial expressions and body language. Similarly, they have to use active listening strategies when listening to others¡¯ presentations while asking questions. As technology continues to evolve, teachers need to integrate new applications into their teaching so students learn how to communicate with the tools they have at their disposal.

Read our blog posts 'How to motivate and engage students with authentic video' and '21st-century skills and the English language classroom'.

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    How can teachers use the Global Scale of English (GSE) and AI to help students set and achieve language learning goals for the new year?

    As the new year rolls around, it¡¯s the perfect time for students to set fresh language learning goals. But for teachers, it¡¯s not just about inspiring students¡ªit¡¯s about giving them clear, measurable goals that they can actually achieve. That¡¯s where the GSE, a very powerful tool, comes in. It can help teachers create personalized learning paths based on where students are right now and guide them toward their language goals throughout the year. Let¡¯s dive into how the GSE can work to boost student progress.

    What makes the GSE such a valuable tool?

    The GSE is a precise framework that measures English proficiency with remarkable detail. Each score on the GSE aligns with specific speaking, listening, reading and writing competencies. For instance, a student with a GSE score of 50 might handle everyday conversations comfortably (B1 level), while a score of 75 indicates functioning at a more advanced level (C1).

    What sets the GSE apart is its granularity¡ªit goes beyond general levels of "intermediate" or "advanced," allowing teachers to identify exactly what their students can do at any stage. This level of detail enables teachers to set targeted, skill-specific goals for every learner, ensuring personalized and purposeful progression.

    Assessing where students currently stand

    Before setting goals, it¡¯s important to determine each student¡¯s current standing. The GSE is an excellent tool for this because it provides a detailed breakdown of a student's skills. Teachers can use GSE-aligned assessments to pinpoint strengths and weaknesses, which gives a clearer picture than just knowing if a student is at an ¡°intermediate¡± or ¡°advanced¡± level.

    Once you know where students are, you can set a baseline. For instance, if a student¡¯s reading score is 52, you¡¯ll know that they are likely in the B1 range, and you can target specific skills (like improving vocabulary or understanding main ideas) to move them forward.

    Setting realistic, measurable goals

    Now that you know where each student stands, it's time to set some goals. These should be realistic, measurable and achievable based on their current level and the time span involved. The key is to pick goals that will push them to improve without overwhelming them. The GSE has detailed descriptions of what students can do at each level. You can pinpoint specific skills that need attention by looking at these descriptors. We know that large goals can feel intimidating, so break them into smaller, manageable chunks. Here, the GSE is an amazing resource, thanks to its granularity.

    Personalising learning with AI and the GSE

    Using the GSE Learning Objectives (LOs) in conjunction with an LLM (Large Language Model)* opens up a world of possibilities for creating focused activities at the right level for each student. Here are some key points on how this combination enhances personalized learning:

    • Individualized content: LLMs can generate targeted prompts and exercises based on the specific GSE LOs relevant to each student's proficiency level. This ensures that learners engage with content that is appropriate and aligned with their language goals.
    • Tailored language practice: By incorporating an LLM into lessons, teachers can provide students with interactive language practice that adapts to their needs. ChatGPT can simulate conversations, allowing students to apply their language skills and receive immediate feedback in a supportive environment.

    By combining the GSE LOs and harnessing the power of an LLM like ChatGPT, teachers can create personalized activities that cater to individual students' language needs, promote active learning, and foster continuous improvement.

    *Disclaimer:?Teachers should check and verify the level based on their understanding of their students, as LLMs like ChatGPT may not?assess levels accurately. While GSE Learning Objectives can assist, it's essential to check and adjust its outputs accordingly. This could involve consulting GSE Grammar and Vocabulary to confirm appropriate levels or utilizing the Text Analyzer to ensure the text aligns with the desired level.

    What comes next?

    Setting goals is just the start¡ªtracking progress and adjusting those goals as needed is just as important. Throughout the year, teachers should regularly check in with students to make sure they¡¯re on track. How can we monitor and adjust? Here are some tips.

    Teachers should schedule regular one-on-one sessions with students to review their progress. The GSE can clearly show students their progress.

    If students are achieving their goals faster than expected, adjusting their targets is important to keep them challenged. If they¡¯re struggling, the goals might need to be more achievable, with smaller, more gradual steps.

    Using the GSE can help students set clear, measurable goals and steadily progress throughout the year. By assessing where students are starting, setting specific GSE-based goals, creating personalized learning paths with AI, and continuously tracking progress, teachers can create a more dynamic and effective learning experience for their students. The new year is the perfect opportunity to help students improve their English and achieve their goals¡ªand with these tools, teachers have everything they need to guide students toward success.

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    Assessing listening skills with the GSE

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    In today¡¯s interconnected world, effective communication in English is more crucial than ever. As educators and language learners seek to measure and improve English proficiency, a resource like the Global Scale of English (GSE) offers a valuable framework for assessment. This blog post will explore how the GSE can be used to assess listening skills, providing insights into how it also helps tailor instruction and support language development.

    For listening skills, the GSE focuses on how well learners can understand spoken English in different contexts. It assesses comprehension at varying levels of complexity:

    Understanding simple information: At lower levels, learners are expected to understand basic information, such as simple instructions or everyday topics. The GSE provides learning objectives for how well learners can grasp essential details.

    Understanding main ideas: As proficiency grows, learners should be able to identify main ideas and key points in more complex spoken texts, such as conversations and broadcasts. The GSE outlines how well learners can extract important information from various sources.

    Understanding detailed information: At advanced levels, learners are expected to comprehend detailed and nuanced information, including implicit meaning and speaker intent. The GSE describes the level of detail and depth of understanding required at these stages.

    The GSE also shows how students engage in different operations of listening, from global comprehension, recognizing information and identifying specific information to extracting information. By taking this into account, teachers can monitor students¡¯ progress and assess their listening skills. An example will show this in action.

    Let¡¯s consider a level, say GSE 30-35 (equivalent to low A2 on the CEFR) and focus on how students process information. When checking a listening activity, rather than simply focusing on whether the answers are correct or incorrect, we can analyze our learners using the GSE and see what progress they are making and what we need to do as teachers to help them move on. Heres how:

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    Improving professional development with 'Teaching with the GSE'

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    "Tell me and I forget, teach me and I remember, involve me and I learn." - Benjamin Franklin.

    This quote encapsulates the crux of the 'Teaching with the GSE' course. A comprehensive professional development program designed to bridge the gap between teaching and learning.

    Many teachers are familiar with various scales, particularly the Common European Framework of Reference for Languages (CEFR). However, few may have delved deeply into its intricacies, as its connection to everyday teaching might seem somewhat remote. Each level of the CEFR provides a snapshot of learners' capabilities, while teachers are responsible for crafting the narrative that illustrates how students progress from one level to another. In this metaphor, the Global Scale of English (GSE) serves as a valuable script that educators can utilize to facilitate their students' progress.

    About the 'Teaching with the GSE' course

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    Learning Objectives

    The training course addresses the role of learning objectives in teaching and learning. It also helps teachers taking the course set learning objectives. They will, in turn, help their learners set their own learning objectives. Setting language learning objectives often results in students being much more involved and motivated to learn and make progress.

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    Course materials alignment to GSE

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