The integration of AI tools into workplaces around the world is starting to change the way people communicate professionally. that the use of AI to help draft documents and emails is driven not only by convenience and efficiency but also by a desire to be clear and precise in language.
While potentially useful, tools to translate, generate, or ‘correct’ written text won’t help with the effectiveness of the verbal communication that powers business relationships.
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Whether it’s customer support calls, sales presentations, health and safety instructions or day-to-day engagement with colleagues, our personal and professional interactions in the workplace rely on our ability to understand and be understood.
Equally, clarity of communication is central to many of the ‘future skills’ that employers have identified as critical to sustained success – notably .
It can be challenging for people who have English as a first language to feel confident in these skills – and even more difficult for those who may use another language at home but are required to speak English at work.
When designing assessments that measure English proficiency, we need to balance the convenience and duration that enable them to fit into a fast-paced hiring workflow with the coverage that gives businesses confidence in the results. This means focusing on the most essential elements of effective communication.
With the new Versant by ɫèAV English Speaking and Listening Test, we take just seventeen minutes to give a comprehensive picture of communicative English competence. So where do we focus?
As a starting point, the businesses that we heard from in our research were clear that listening is just as important a skill as speaking when it comes to making hiring decisions.
Anyone who has been through sales or customer support training in the past will likely be familiar with the phrase “you have one mouth but two ears,” meaning that, in a professional context, our ability to listen, actively and attentively, for detail and nuance, can be twice as valuable as speaking. A test that didn’t place equal weight on comprehension and productive speech when assessing communicative ability would be missing the mark.
Our research also pointed to expectations around speech having shifted in recent years. The range of jobs where English is required at the point of hiring has increased in many countries – with professionals from taxi drivers to online tutors often asked to demonstrate communicative competence.
With this in mind, ɫèAV has introduced the Global Scale of English Job Profiles framework to help employers define appropriate English requirements for a variety of different positions.
Customer Support roles, historically the main use case for testing English in the workplace, are also evolving. Employers are placing a much greater emphasis on true communicative ability to help resolve complex problems rather than scripted or pre-prepared responses delivered with US-style accents.
Taking this into account, we recognized a need to design a more effective way of testing both the manner of speaking and the content of that speech. Manner-of-speaking scores bring together the measurement of fluency or the fluidity and cohesion of a spoken response, pronunciation and intelligibility.
Pronunciation is different from accent – a test taker can have an Indian accent, a French accent or a Japanese accent and still pronounce English words in a way that first-language speakers will expect to hear them. Intelligibility reflects the reality that we all speak in different ways, with a voice authentic to ourselves, and looks to assess whether that voice can be easily understood by others.
The most relevant measure of communication skills isn’t whether you sound like a fluent speaker but whether you can use your ability with language to convey meaning effectively. Our speech also needs to be relevant and appropriate, with suitable vocabulary and grammatical accuracy.
We’ve found the most successful way to measure speech content is to blend short questions with a limited set of potential responses with more open-ended items. This enables test takers to speak organically and really show what they can do with their language skills.
Whether used as a hiring tool, to diagnose employees' learning and development needs or to benchmark improvement over time, English assessments can be a great asset to businesses – but only if they’re fair, objective and laser-focused on the skills that underpin true communicative competence.
Join us for an insightful webinar where we will delve deeper into the role of language assessments in enhancing workplace communication and driving business success. Sign up now to secure your spot and learn how the Versant by ɫèAV English Speaking and Listening Test can benefit your organization.
As demographic shifts and technological advancements reshape the global workforce, the gap between the skills people have and the skills they need continues to widen. This "skills chasm" is particularly evident in language learning, where traditional education systems often fail to keep pace with the demands of the modern economy.
With the continuous evolution of AI tools, it has become more critical to incorporate AI into our teaching practices. AI has the transformative power to improve our teaching methods, tailor learning experiences, and increase student engagement.
To give you a taste of our webinar 'Teaching in the age of AI: 7 tips for preparing for an educational evolution'. We'll cover seven tips designed to prepare you for an educational evolution with AI.
The first step in integrating AI into your teaching practice is deciding your approach. Are you an AI methodologist who practices based on theory or an AI experimentalist who develops theory based on practice? Both paths are valid, but it's crucial to choose one to avoid inertia. Understanding AI's basics and experimenting with different tools will help you find your footing.
AI should be seen as a thought partner and assistant, not a replacement. Use AI to enhance your creativity and efficiency. For example, if you're stuck on creating a warm-up activity, ask AI for ideas. Treat AI as a helpful assistant to handle tasks you find time-consuming or less enjoyable, allowing you to focus on what you love about teaching.
Understanding AI's capabilities and limitations is essential. AI learns from the data we provide, so it's crucial to feed it accurate and relevant information. Developing empathy for AI means understanding how it processes information and how to give clear instructions to get the best results.
AI can help cover all aspects of language learning, including:
Move beyond simple substitution and augmentation of tasks with AI. Aim for modification and redefinition of your teaching methods. For instance, use AI to create interactive and personalized learning experiences that were previously unimaginable.
AI offers new teaching possibilities that break away from traditional constraints. Embrace these opportunities to redefine your pedagogy. Think about what is now possible with AI that wasn't before and how you can leverage these capabilities to enhance learning.
Use AI to develop formative assessments that provide continuous feedback. These assessments should help students understand their progress and guide you in improving your teaching strategies. AI can generate rubrics, provide instant feedback, and help track student performance over time.
To help you integrate AI into your teaching practice, here are some practical tips and challenges:
1. Experiment with AI tools: Find tools for creating text, audio, images, and video. Create activities using these tools to see how they can enhance your lessons.
2. Develop custom AI applications: Create custom GPTs for specific tasks, such as generating rubrics or formative assessments.
3. Engage students with AI: Design activities where students use AI to generate content, evaluate AI-generated work, and reflect on their learning process.
4. Focus on formative feedback: Use AI to provide continuous, formative feedback to students, helping them understand their strengths and areas for improvement.
Integrating AI into your teaching practice is not just about using new tools; it's about transforming your approach to education. By embracing AI, you can create more engaging, personalized, and effective learning experiences for your students. As you embark on this journey, remember that the goal is to enhance your teaching, not replace it. Embrace the challenges, experiment with new ideas, and let AI help you become the best educator you can be.
Ready to dive deeper into the world of AI in education? Watch our webinar, 'Teaching in the Age of AI: 7 Tips for Preparing for an Educational Evolution'. Discover how AI can augment teaching, personalize learning, and boost engagement. Delve into the AI-first pedagogy, ethical considerations and practical strategies to make your classroom more effective, engaging, and innovative.
Engaging in conversations, especially in a language that isn't your first, can sometimes be daunting. Whether English isn’t your first language or you’re just looking to improve your conversational skills, having a few handy phrases up your sleeve can make a world of difference. Here are seven essential phrases that can help you navigate conversations in English with greater ease and confidence.
