How to bring soft skills into the business English classroom

Richard Cleeve
A woman standing at a whiteboard in a office with two others sat down.

Anyone who’s ever taught a business English class knows that their students are busy people. Sometimes they get sidetracked by their other tasks - even during class. This means we have to make the most of the time we have with our learners and focus on what they really need.

How you do this depends on the sector your students work in (or plan to work in), their previous experiences studying English and their own strengths and weaknesses.

Teachers often focus on teaching hard skills, such as writing reports or running meetings. We do this because it can be challenging for many business students to do these things in English and also because hard skills have an immediate and positive impact on their workdays.

But, if there’s one thing that all business people can benefit from, it’s soft skills.

Soft skills are interpersonal or people skills. They include things like active listening, teamwork, decision-making and influencing skills. Mastering these skills will help students progress more rapidly and become more independent learners. However, isolating the specific vocabulary or grammar structures that these skills use is complex and they often get overlooked in language learning classes as a result.

Bringing soft skills into the Business English Classroom
Play
Privacy and cookies

By watching, you agree ɫèAV can share your viewership data for marketing and analytics for one year, revocable by deleting your cookies.

Five essential communication skills for business students

1. Listening actively

People mistakenly think that communication is just about speaking. However, one of the best ways to be a good communicator is to listen to the person you are talking to.Learners can show interest in what someone is saying by asking clarifying questions and rephrasing what they've said to ensure they've fully understood.

2. Influencing others

In order to manage employees and clients effectively your students will need to be able to influence others. This can be done by building rapport, explaining why they are doing something, asking the right questions and selling themselves in a certain way.

3. Negotiating successfully

The key to closing sales, obtaining a favorable price for a product or service, or maintaining a cohesive team lies in the art of negotiation.Successful negotiators determine their objectives before starting, prepare fully to support their positions and always leave their emotions at home (or in the office).

4. Dealing with different communication styles

In the world of business, students will come across people who communicate differently. The three basic communication styles are aggressive, passive and assertive. They’ll need to know how to deal with these different styles if they want to succeed.

5. Speaking clearly and concisely

Students need to learn to express themselves clearly and convey their message in as few words as possible. It’s easy to ramble when you are nervous, soencourage them to think about what they want to say and, if necessary, make some brief notes beforehand.

How they apply these skills will depend on the issue at stake, the situation and who they're talking to, so they will need to adjust their behaviour accordingly. The more time you spend on this in class, the easier it will become.

If you need any guidance there are courses likeBusiness Partner, which is abusiness English course that teaches real-world language and business skills which helps to teach the above skills mentioned. The course raises students’ awareness of different communication styles to help avoid misunderstandings and so they can be more perceptive and adapt their own styles according to the audience.

Read our post 'Tips for teaching business English to low-level learners'

More blogs from ɫèAV

  • Children sat next to their teacher in a classroom, smiling at eachother

    Tailoring language learning for diverse needs with the GSE

    By Heba Morsey
    Reading time: 5 minutes

    Why inclusive language teaching matters more than ever

    You’ve probably heard the word “inclusive” more and more in recent years, though I first encountered it over 20 years ago. (I say 20 because that’s when I graduated, and we had a course on diverse learners called “individual differences.” But back then, actually meeting their needs wasn’t nearly as comprehensive as it is today.)

    Today, learners come with a wide range of proficiency levels, cognitive styles, educational background, and personal goals. That’s why — it’s essential. In simple terms, inclusive teaching means making sure all learners feel they belong and can succeed.

    It calls for differentiated instruction, flexible assessment and learning materials that respect individual needs. That’s where the Global Scale of English (GSE) comes in.

  • A woman stood outside in a square holding a map smiling

    3 traveling tips your English dictionary won’t teach you

    By Steffanie Zazulak
    Reading time: 3 minutes

    Traveling to a new country is a wonderful way to practice your English skills, but sometimes speaking English in a foreign country can be a little daunting—and an can only help so much. That’s why we’re sharing these three traveling tips: try them the next time you travel to an English-speaking country. They’re sure to make communicating in English with others more interesting and fun.

    Learn how to “break the ice”

    While you’re exploring, you’ll likely come across strangers you might want to “break the ice” with or speak to. A simple “hi” or “hello” along with telling them where you’re from is a great way to start a conversation. Next, ask them for “insider tips” about their city, like their favorite places to visit or not-to-be-missed restaurants.

    If they seem friendly and are willing to share more information, make sure you ask for their name and use it when asking more questions. Most people appreciate it when others call them by their names in conversation.

    Learn how to ask people for help

    It's normal to get lost during your trip, but don't worry. Most English-speaking countries will have tourist centers near popular destinations with trained staff who can help you with any questions.

    If you can’t find a tourist center quickly enough, approach a friendly-looking person (students with backpacks are a pretty safe bet) and use the skills that you’ve already learned about approaching new people. You can include additional questions like “I’m lost, could you help me?” or “Do you know where I can find _________?” to let them know that you need their help. It’s also not uncommon for strangers to come up to you, especially when you’re carrying a map and look lost, to ask if you need help finding your way.

    Learn to express gratitude

    You will likely want to thank many people during your travels, like the new friends who just helped you when you were lost—and there are many ways to express gratitude.

    Saying “thanks” or “thanks so much” is an informal form of “thank you” in many English-speaking countries. You can also add the phrase “I appreciate it” or say “Thank you. I really appreciate your help” if the person you are thanking did something really special for you, like helping you out with directions.

    For some people, talking to someone you don’t know can be a little scary, especially in a second language. But don’t worry— most people will be pretty responsive to you. In fact, many people welcome visitors to their cities with open arms, just remember to be polite and have a smile on your face when approaching them.

  • woman uses highlighter on book

    Grammar 101: tips and tricks to help improve your Engish writing

    By Hannah Lawrence
    Reading time: 4 minutes

    I've always been fascinated by language and writing: as a child, I wrote newsletters for my classmates and books about my imaginary friends' adventures. That love of words eventually led me into a career as a writer, editor and proofreader. Over my career, I've checked thousands of reports, articles and blogs – and I see the same grammatical mistakes time and time again.

    In this blog series, I'll share my favourite tips and tricks to help you remember those tricky grammar rules; whether you're writing for work, to learn or just for fun, these posts will help you improve your English and write with more confidence. Here are the top three grammar rules that people ask me to explain:

    1) "Which" or "that"?

    2) "Less" or "fewer"?

    3)"Me" or "I"?